Paul Harmon
Paul Harmon is a Co-Founder, Executive Editor and Market Analyst at BPTrends, the most trusted source of information and analysis on trends, directions and best practices in business process management, (www.bptrends.com). He is also a Co-Founder, Chief Methodologist and Principal Consultant of BPTrends Associates, a professional services company providing executive education, training and consulting services for organizations interested in understanding and implementing business process management.

Paul is the Co-Author and Editor of the BPTrends Product Reports, the most widely read reports available on BPM software products and the author of the best selling book, Business Process Change, 2nd edition: A Guide for Business Managers and BPM and Six Sigma Professionals. He is an acknowledged BPM thought leader and noted consultant, educator, author and market analyst concerned with applying new technologies and methodologies to real-world business problems. He is a widely respected keynote speaker and has developed and delivered executive seminars, workshops, briefings and keynote addresses on all aspects of BPM to conferences and major organisations throughout the world.

His business process work dates back to the late 60’s when he worked with Geary Rummler managing the overall development and delivery of performance improvement programs. He has worked on major process change programs at Bank of America, Wells Fargo, Prudential and Citibank, to name a few.

Paul has written on many topics including the following important textbooks on Business Process Management:
Business Process Change: A Guide for Business Managers and BPM and Six Sigma Professionals. Second Edition. Publisher: Morgan Kaufmann, 2007
Business Process Change: A Manager’s Guide to Improving, Redesigning and Automating Processes. Publisher: Morgan Kaufmann, 2003.

Paul is also available for briefings, presentations and consultations during his stay in Australia. Organisations around the world take advantage of Paul’s extensive experience and expertise in all aspects of Business Process Management. Read more

Alec Sharp
International author and BPM consultant, Alec Sharp will join us at ProcessDays via a live link from his home in Vancouver, Canada.

Alec has managed his own BPM consulting and education business, Clariteq Systems Consulting Ltd, for 25 years. Serving clients from Ireland to Illinois to India, Alec supports his clients with facilitation, strategy development, application requirements specification, data management, and of course, business process improvement. His popular workshops and conference presentations on these topics, conducted globally, unfailingly receive “excellent” ratings.

Alec is the principal author of “Workflow Modeling” (Artech House, 2001) which is widely used as a university text and is consistently a best-selling book in the BPM field.

At ProcessDays Alec will make an important contribution to our discussion of the BPM Tipping Point with a presentation entitled Getting Traction for Process. He will review the four main barriers to adoption of a process-centric view.

Professor Thomas H Davenport
Professor Thomas H Davenport holds the President's Chair in the Information Technology Management Division of Babson College in Boston, Massachusetts where he also leads the Process Management Center. He has taught at Harvard Business School, University of Chicago, Dartmouth's Tuck School of Business and the University of Texas at Austin. He has directed research centers at Accenture, Ernst & Young, McKinsey & Company and CSC Index.

Professor Davenport has written, co-authored or edited 12 books, including the first books on business process reengineering, knowledge management, the business use of enterprise systems. He has written hundreds of articles and columns for such publications as Harvard Business Review, Sloan Management Review, California Management Review, Financial Times, Information Week, CIO and many others. His most recent book (with Jeanne Harris), Competing on Analytics: The New Science of Winning, was an immediate best-seller and has been translated into 14 languages. In 2003, he was named one of the top 25 consultants in the world by Consulting magazine; in 2005 he was rated the third most influential business and technology analyst in the world (after Peter Drucker and Tom Friedman) and in 2007 he was the highest-ranking business academic in Ziff-Davis’ listing of the 100 most influential people in the IT industry.

Tom Davenport’s books and articles on business process reengineering, knowledge management, attention management, idea management, knowledge worker productivity, and analytical competition helped to establish each of those business ideas.

His personal website is www.tomdavenport.com and his influential blog at Harvard Business Online www.discussionleader.hbsp.com/davenport/

Prof Michael Rosemann
Michael is Professor for Information Systems at the Queensland University of Technology. He is also Co-Leader of the University’s BPM Research Group. His research covers BPM Maturity Management, BPM Governance and Process Modelling. Michael is Chief Investigator for several research projects funded by the Australian Research Council. Author of five books and 130 refereed papers, he has presented at courses and conferences in 20 countries. Michael is an Editorial Board Member of seven international journals. Besides his academic career, Michael has extensive consulting experiences in Europe and Australasia. Michael has consulted to a wide range of organisations including various agencies of the Queensland Government.

Roger Tregear
Roger began his involvement with the design and management of business processes, information, technology and communications some 32 years ago. In 2004 he joined Leonardo Consulting to continue his specialist interest in process management. Roger spends his working life talking, consulting, thinking and writing about analysis, improvement and management of business processes. Often working as a “thinking partner” and mentor, he provides business process and problem analysis consulting services.

Roger has delivered BPM courses and conference presentations in Abuja, Adelaide, Auckland, Bahrain, Boston, Brisbane, Canberra, Johannesburg, London, Malta, Melbourne, Perth, Riyadh, San Diego and Sydney. He is one of a handful of people accredited as a global BPTrends Associates Instructor.

Roger is the producer of Australasian ProcessDays and will co-chair the ProcessDays Conference with Professor Michael Rosemann.

Alastair Brooke
Coming from a business background in facility management, Alastair has worked in a broad spectrum of positions, all of which have proven to be important waypoints along the path to his current and enduring special interest in BPM. These experiences have given Alastair exposure to the realities of what it means to be responsible for business performance results and the continuous improvement of business processes. Alastair previously worked at the Defence Housing Authority here he was responsible for quality assurance and the introduction of process-based management. He is currently working with the Transportation Infrastructure Development Corporation of the NSW Government and has recently completed assignments for BHP Billiton.

Mervin Chiang
Mervin started his career working as a web designer and developer in a government owned subsidiary in Singapore. He later moved to Australia to complete his masters degree at Queensland University of Technology before joining Leonardo Consulting.

He co-wrote a conference paper entitled “Towards an Understanding of Model-Driven Process Configuration and its Support at Large”, presented at the Conference on Information Systems 2005 in America, as part of his masters research work on the topic of Modelling Configurable Business Processes (MOCO). His other research works include “The Use of SAP in University Curriculum Worldwide” as part of his Honors scholarship given by SAP America.

More recently he was involved in an ERP integration project in a global trading firm called DKSH in Malaysia. The project involves consolidating systems across subsidiaries which include Singapore, Malaysia, Hong Kong, Taiwan and many other countries. In this role, he adopts a service-oriented-model-driven implementation approach to integrate all the countries legacy and ERP systems into a central SAP Enterprise System.

Mervin’s experience in software integration, customisation, service and process design enables him to approach Business Process Management from an Information Technology perspective. This includes tool customisation, training, business analysis, integration and implementations using ARIS methodologies and Service-Oriented Architecture concepts. Currently, his interest is in developing a BPM-centric approach to Service-Oriented Architecture design and management.