ITIL-v3 Foundation
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ITIL( Information Technology Infrastructure Library), is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.
ITIL describes processes, procedures, tasks, can be applied by an organization for establishing integration with the organization's strategy, delivering value, and maintaining a minimum level of competency. It allows the organization to establish a baseline from which it can plan, implement, and measure. It is used to demonstrate compliance and to measure improvement.
Introduction to ITIL Version 3
- ITIL History
- ITIL Description
- ITIL v3 Service Lifecycle
- ITIL v3 Service Lifecycle Management Processes
- Managing Services with ITIL
Service Strategy
- The Service Lifecycle
- Service Strategy Objective
- Service Strategy Processes
- Service Stategy
Service Design
- ITSM Service Design Objective
- Service Design Processes
- Service Design Principles
- Service Portfolio Design
- Technology Design
- Process Design
Service Transition
- The Service Lifecycle
- Service Transition Objective
- Service Transition Processes
- Service Transition Goals
- Service Transition Value to the Business
Service Operation
- The Service Lifecycle
- Service Operation Objective
- Service Operation Processes
Continual Service Improvement
- The Service Lifecycle
- CSI Objective
- CSI Model
- CSI Goal